HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Product Overview 

The HP 3-year Active Care warranty provides comprehensive support for notebooks, offering next business day onsite hardware support and remote technical assistance. It includes accidental damage protection, defective media retention, and travel coverage, ensuring your devices are protected both at home and on the go. With predictive analytics and proactive alerts, this service helps maintain high device uptime and fast issue resolution, keeping you productive wherever you work.

Features

•HP TechPulse-enabled support features
•Remote problem diagnosis and support
•Next business day onsite hardware support
•Accidental Damage Protection, Defective Media Retention and Travel Coverage
•Replacement parts and materials
•Firmware updates for selected products

Benefits

•Fast response times
•Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
•Quick resolutions
•Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
•High device uptime
•Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Specifications

•Product Code: U6578E
•Description: HP 3-year Active Care NBD Onsite Notebook HW Support Warranty with ADP DMR TC
•Support type: Active Care
•Additional support option: Accidental damage protection; Defective media retention; Travel coverage
•Duration: 3 years
•Response time: Next business day response
•Coverage window: Standard workdays - 9 hours
•Place of service: Remote and Onsite
•Service method: Onsite and Predictive Support
•Warranty coverage: In warranty
•Care Pack type: Electronic
•Countries/Regions Available: South Africa
Products Covered By This HP Care Pack Service
•HP Business Notebook - HP ZBook Mobile WKS G7 G8 G9 3/3/0 Warranty
•HP Business Notebook - HP ZBook Mobile WKS G7 G8 G9 3/3/3 Warranty
•HP Business Notebook - HP ZBook Mobile WKS G10 3 year Warranty